Frequently asked questions

Open the POS screen from the sidebar, add items by scanning a barcode or tapping a product tile, then press Pay and take the money. The full walkthrough is on The POS screen.

Set your company details, currency and timezone first, then add a few products. The Getting started page walks you through it in order, and General settings covers each option.

No. You can run sales on any computer, tablet or phone with a web browser. A barcode scanner, receipt printer and cash drawer make life easier, but they're optional — see Hardware & printing when you're ready to add them.

Everything lives in the left sidebar, grouped by area. There's also a search box (press Ctrl + K) to jump straight to any page. See Finding your way.

On the POS screen open the ⋯ More menu, choose Refund / Return, look up the original receipt and pick what's coming back. Full steps are on Returns & refunds. You'll need the refund permission — see Users & roles.

Yes. You can record a card payment, and if you connect a payment provider (such as Stripe, Razorpay or Paystack) the customer can scan a QR code and pay on their phone. See Taking payments.

Yes — that's called a split tender. In the Pay window add a payment row for each method until the total is covered. Taking payments shows how.

A walk-in (no customer) sale must be paid in full before it can finish. Either collect the rest, or attach a saved customer so the remainder can be left on credit. More fixes are on Troubleshooting.

Yes. Press Hold to park the basket, serve the next person, then reopen the held sale to finish it. No need to re-scan anything.

You can reduce a single line or the whole basket, by a percentage or a fixed amount. See Discounts & pricing.

A shift is one cashier's session at the till — you open it with a starting cash amount and close it by counting the drawer. It's optional, but it makes your end-of-day cash count accurate. See Shifts & cash drawer.

Go to Products in the sidebar and click New product. Give it a name, price and (if you have one) a barcode. The Products page covers every field.

Yes. Every list screen has CSV/Excel import and export, so you can bring in your whole catalogue from a spreadsheet. Open Products and use the Import button.

No, but it's the fastest way to ring up items. Most USB scanners work the moment you plug them in — they simply type the code for you. You can also tap product tiles or search by name. See Hardware & printing.

No — leave the SKU blank and one is generated when you save, following the pattern you set in Settings → Numbering. Type your own whenever you'd rather, and it's kept exactly as entered. See Product codes.

Click Generate next to the Barcode field on the product and the system creates a real, scannable in-store barcode for it — then print a label. It only ever happens when you ask for it. See Barcodes for items that don't have one.

Pick the products, choose a label layout and print to an ordinary A4 sheet of sticker labels. See Barcode labels.

Yes. Record a shelf location on a product — aisle, rack, shelf, bin — and it shows on the cashier screen, your stock lists, deliveries and (optionally) printed labels. A product can be kept in several places at once (shop floor, godown, fridge, locked cabinet), and each store keeps its own answer. See Shelf locations.

No. From the products list you can filter to an aisle's worth of items and set the location on all of them at once — including every product matching your filter, not just the page you can see. Locations also come in and out through CSV/Excel import and export. See Setting locations in bulk.

Yes — open a stock reconciliation and choose Print count sheet. It's grouped by shelf location in walk order, and there's a blind option that hides the expected quantities so whoever counts writes down what they actually see. See Printing a count sheet.

Turn on batch tracking for those products. The system then records each batch's expiry and sells the soonest-to-expire first. This is mainly for pharmacies — see Batches & expiry.

Mark the product as sold by weight. The till then asks for the weight (or reads it from a scale barcode) and works out the price. See Weighed & scale items.

For a one-off correction (damage, breakage, a miscount) use a Stock adjustment. To recount a whole shelf or store, run a Stock reconciliation.

Yes, as long as you attach a saved customer to the sale before paying. You can then leave part or all of it unpaid; the balance is added to what they owe. See Customers.

Go to Customer payments, pick the customer and record what they paid. The system can spread it across their oldest unpaid sales automatically. See Customer payments.

The aged receivables report lists every customer with an outstanding balance, grouped by how overdue it is. Find it under Reports.

No. Most sales are walk-ins with no customer attached. You only need a customer for credit, loyalty, or keeping a purchase history. See Customers.

Yes. Turn it on under Settings → Loyalty points and set how fast points are earned and what they're worth. Any sale with a customer attached earns them automatically, and the cashier can spend them as money off a later purchase. See Loyalty points.

If the customer's own discount field is blank, they get their group's rate — so changing the group changes them too. Type a number on the customer to override it just for them (it replaces the group rate, it isn't added to it). See Customer groups.

Yes — Sales → New sale raises a full sale from the back office, for phone orders or invoices. It doesn't need an open shift, and cash recorded there doesn't count towards a drawer count. See Creating a sale from the back office.

Open General settings and set your currency, symbol position and decimal places once — it applies everywhere in the app. See General settings.

Create your tax rates and group them, then assign them to products. The system adds tax to sales automatically. See Taxes.

You get sales summaries, best-sellers, money owed to you and more — and every report exports to CSV or Excel. See Reports.

If you use shifts, the X report shows the running total without closing the till, and the Z report finalises it at close. See Shifts & cash drawer.

Use Cash in / out from the ⋯ menu on the cashier screen, or the Cash drawer panel on the shift. Choose Expense as the reason and POS books a real expense as well as reducing the drawer, so it lands on your profit & loss instead of showing up as a shortage. It works the other way too — a cash expense recorded in the back office takes the money out of the drawer for you. See Putting cash in and taking cash out.

They were recorded before the system stored the cost on each sale line, so there's no cost to subtract. Run Settings → System Health → Rebuild historical sale costs — it works out what each item actually cost when it sold, previews the result, and writes nothing until you confirm. See Profit, cost and margin.

Create the person under Users & roles and give them a role. A role is a tick-list of permissions, so you decide exactly what they can see and do — for example, sell but not give refunds. See Users & roles.

Yes — the checkout screen keeps working when the connection drops. Sales are saved on the device and sync up the moment you're back online. See Selling offline.

No. This is self-hosted software that runs on your own server, so your sales and customer data stay with you. The only outside contact is optional: a payment provider if you take online payments, an AI provider if you switch AI features on, and a check for software updates.

It's a single scheduled task you add in your hosting control panel that nudges the POS once a minute. Selling works fine without it, but anything meant to happen on its own won't: automatic backups, scheduled report emails, low-stock alerts and update checks. It takes about two minutes to set up — see Setting up the cron job.

Go to Backup & restore, create a backup and download the file to a safe place. You can restore from it later if you ever need to. See Backup & restore. Always take a backup before any big change.

Yes. One install runs one company, and that company can have several stores (locations) with their own tills. You can even move stock between them. See Stores & terminals and Stock transfers.

No. Each user is assigned to the stores they work at, and lists, reports, exports and scheduled report emails only ever include those stores. Administrators see everything. See Which stores a user can see.

They're locked out immediately — any session they already have open ends the next time it's used, so someone who has left can't keep working from a browser they never signed out of. Their sales history is kept. POS also stops you from removing the last administrator or switching off your own account. See Built-in guardrails.

Yes. You can switch languages, and right-to-left languages display correctly. You can also export the text to translate it yourself. See Languages.

The app checks for updates and tells you when one is available; you can apply it from Updates & license. Take a backup first. See Updates & license.